Your Privacy Matters at ik999

ik999 operates the online betting and casino platform accessible at ik999.io (the "Platform"). For the purposes of this Privacy Policy, ik999 is the data controller — meaning we are responsible for deciding how and why your personal data is collected and processed.

ik999 provides sports betting, live casino, slot games, fishing games, and other entertainment services to players in Bangladesh. Our platform supports BDT transactions via bKash, Nagad, Rocket, Upay, and other local and international payment methods. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

For all privacy-related enquiries, you may contact us via the channels set out in Section 14 of this policy.

ik999 collects the following categories of personal data from players and users of the platform:

ik999 collects personal data through the following channels and methods:

• Direct Submission: Data you actively provide when registering for an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or updating your account profile.
• Automated Technical Collection: Data collected automatically when you access the platform, including IP addresses, device identifiers, browser fingerprints, and session logs. This data is collected using server logs and first-party analytics tools.
• Payment Providers: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or Dutch-Bangla Bank, those payment providers may share transaction confirmation data with ik999 to verify and reconcile your transaction. ik999 does not receive full card numbers from card networks — only partial details sufficient for verification.
• Cookies and Tracking Technologies: ik999 uses cookies and similar browser-based technologies to maintain your login session, remember your platform preferences, and collect anonymous usage analytics. See Section 7 for full details on our cookie practices.
• Third-Party Game Providers: Game studios (including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe) may provide ik999 with anonymised technical event data relating to game rounds played on their engines. This data is used solely for dispute resolution and game integrity purposes.

ik999 uses the personal data we collect for the following purposes:

• Account Creation and Management: To register your player account, maintain your account profile, and provide you with access to all ik999 platform features.
• Identity Verification (KYC): To verify your identity and age (21+ requirement) before processing withdrawals, as required for fraud prevention and platform integrity.
• Payment Processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or Dutch-Bangla Bank) accurately and securely in BDT.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct as defined in our Terms and Conditions.
• Customer Support: To respond to your enquiries, resolve disputes, and process complaints in a timely and accurate manner. Support communications are logged and retained for quality assurance and dispute resolution.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, and to deliver responsible gaming interventions such as deposit limit notifications, session time reminders, and self-exclusion enforcement.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the overall quality, performance, and user experience of the ik999 platform.
• Legal and Regulatory Compliance: To comply with applicable legal obligations, respond to lawful requests from authorities, and enforce our Terms and Conditions.
• Communications: To send you important account notifications, transaction confirmations, and — where you have opted in — promotional communications about bonuses and offers relevant to your activity on ik999.

ik999 processes your personal data on the following legal bases:

• Contractual Necessity: Processing your identity data, contact data, financial data, and transaction data is necessary for ik999 to fulfil its contractual obligations to you as a registered player — including providing access to games, processing payments, and maintaining your account.
• Legal Obligation: Processing for KYC verification, fraud prevention, and compliance with anti-money laundering requirements is carried out to fulfil legal obligations applicable to the ik999 platform.
• Legitimate Interests: Processing for platform security, fraud detection, platform analytics, and responsible gaming monitoring is carried out on the basis of ik999's legitimate interest in operating a safe, fair, and compliant betting platform. These interests do not override your fundamental rights and freedoms.
• Consent: Processing for promotional communications and non-essential cookies is carried out on the basis of your consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6.1 No Sale of Data. ik999 does not sell, rent, or trade your personal data to any third party for commercial gain. Your data is shared only in the limited circumstances described in this section.

6.2 Service Providers. ik999 engages trusted third-party service providers to assist with the operation of the platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank), identity verification providers, cloud hosting services, customer support software providers, and fraud detection services. All service providers are contractually required to process your data only on ik999's instructions and to maintain appropriate security standards.

6.3 Game Providers. Third-party game studios (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe) operate game engines integrated into the ik999 platform. These providers receive anonymised technical session identifiers to facilitate game delivery and dispute resolution but do not receive your full personal identity data.

6.4 Legal Disclosures. ik999 may disclose personal data to law enforcement authorities, regulatory bodies, or courts where required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of ik999, its players, or the public.

6.5 Business Transfers. In the event of a merger, acquisition, or sale of substantially all assets of ik999, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and given the opportunity to close your account if you do not wish your data to be transferred.

ik999 uses cookies and similar technologies on the platform. Cookies are small text files stored on your browser or device that help the platform function correctly and enable us to understand how you use the platform.

ik999 uses the following categories of cookies:

• Essential / Strictly Necessary Cookies: Required for core platform functionality including maintaining your login session, remembering your account preferences, and enabling secure transactions. These cookies cannot be disabled as the platform cannot function without them.
• Analytics Cookies: Used to collect anonymised information about how players use the platform — which pages are visited most frequently, how long sessions last, and which features are used. This data is used solely to improve the platform and is not linked to individual player identities.
• Preference Cookies: Used to remember your platform settings and preferences (such as display preferences) so you do not need to re-enter them on each visit.
• Security Cookies: Used to detect and prevent fraudulent activity including session hijacking, credential stuffing, and bot activity. These cookies are essential for platform security.

You may control non-essential cookies through your browser settings. Disabling essential or security cookies may affect platform functionality and security. ik999 does not use third-party advertising or retargeting cookies.

ik999 retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or for as long as required by applicable legal and regulatory obligations. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual player. Anonymised aggregate data (for example, statistical game play reports that cannot identify individual players) may be retained indefinitely for platform analytics purposes.

As a player whose personal data is processed by ik999, you have the following rights with respect to your personal data:

• Right of Access: You have the right to request a copy of all personal data held about you by ik999. ik999 will provide this information within 10 business days of receiving a valid request, free of charge.
• Right to Rectification: If any personal data held by ik999 is inaccurate or incomplete, you have the right to request that it be corrected. Account profile data may be updated directly through your account settings; other corrections should be requested through support.
• Right to Erasure: You may request that ik999 delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. This right is subject to legal retention obligations — ik999 cannot delete data that is required to be retained by law (e.g., KYC and transaction records).
• Right to Restriction: You may request that ik999 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you object to processing on legitimate interests grounds.
• Right to Portability: You have the right to receive a copy of the personal data you have provided to ik999 in a structured, commonly used, machine-readable format (CSV or JSON), and to have that data transmitted to another service provider where technically feasible.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, though ik999 may have compelling grounds to continue processing in some circumstances.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact the ik999 support team via live chat (24/7, BST UTC+6) or by sending a written request to [email protected]. We will acknowledge your request within 2 business days and aim to resolve it within 10 business days.

The ik999 platform is strictly intended for individuals who are 21 years of age or older. ik999 does not knowingly collect personal data from any person under the age of 21. The registration process includes a date-of-birth field that is used to screen out underage applicants, and all accounts are subject to age verification as part of the KYC process.

If ik999 becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data collected, and — where applicable — return any deposited funds to the payment source after satisfying any legal investigation requirements.

Parents and guardians who believe that a minor has registered on the ik999 platform are encouraged to contact our support team immediately via live chat. ik999 treats all reports of suspected underage accounts as urgent and will investigate and resolve them as a priority. We also recommend that parents and guardians make use of internet filtering tools to restrict access to gambling websites on devices used by children.

ik999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS Encryption in Transit: All data transmitted between your browser or device and ik999 servers is encrypted using SSL/TLS protocols. This prevents interception of your personal data and payment information during transmission.
• Encryption at Rest: Sensitive personal data — including identity documents, payment details, and account credentials — is stored in encrypted form on secured servers. Encryption keys are managed separately from the encrypted data.
• Access Controls: Access to personal data within ik999 is restricted on a strict need-to-know basis. Staff members with access to personal data are required to maintain confidentiality and are subject to regular training on data protection practices.
• Two-Factor Authentication: ik999 supports and encourages the use of two-factor authentication (2FA) for player accounts to add an additional layer of security against unauthorised access.
• Security Monitoring: ik999 operates continuous monitoring of its systems for suspicious activity, including intrusion detection, anomaly detection, and fraud alert systems. Security events are logged and reviewed regularly.
• Regular Audits: ik999 conducts regular internal and external security reviews, including penetration testing, to identify and remediate vulnerabilities before they can be exploited.

While ik999 takes all reasonable steps to protect your personal data, no system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ik999 will notify you without undue delay and take immediate steps to contain and remediate the breach.

The ik999 platform may contain references to or integrations with third-party service providers, including game studios (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe) and payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank).

When you interact with payment providers to complete a deposit or withdrawal, you are also subject to those providers' own privacy policies and terms of service. ik999 has no control over the data practices of third-party payment providers once a transaction leaves the ik999 platform. We recommend that you review the privacy policies of any payment provider you use.

Game engine integrations are designed to share only the minimum technical data necessary for game delivery and dispute resolution. ik999 does not permit game providers to use player data obtained through the platform integration for their own marketing or profiling purposes.

ik999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made to this policy, ik999 will notify registered players by displaying a prominent notice on the platform and, where the change significantly affects player rights, by sending a direct notification to the contact details on your account.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revision was made. Your continued use of the ik999 platform after any amendment has come into effect constitutes your acknowledgement of the revised Privacy Policy.

If you have concerns about any amendment to this policy, you are encouraged to contact us through the channels in Section 14 before the amendment takes effect. If you do not agree with the revised policy, you may close your account by contacting support.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the ik999 data team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the ik999 platform. Live chat is the fastest way to resolve general privacy queries. Support is available in Bangladesh Standard Time (BST, UTC+6).
• Email: For formal data subject requests (access, rectification, erasure, portability), submit a written request to [email protected] with the subject line "Data Privacy Request". Requests are acknowledged within 2 business days and resolved within 10 business days.
• Coverage: ik999 serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. Our support team is available to assist all registered players regardless of location within Bangladesh.